CUSTOMER SUPPORT
Ordering FAQ.
Clear answers about fulfilment, local delivery, order tracking and what to do if a product arrives defective.
ORDERING & FULFILMENT
From checkout to your doorstep.
Use the questions alongside for the essentials, or contact our team if you need help with an order.
01When will my order be shipped?
We ship orders within 2 days of receiving them.
02How long does local delivery take?
Local deliveries take 1–3 business days after your order has been shipped.
03How much is local delivery?
Local delivery is free for orders above S$200. A delivery fee of S$10 applies to orders of S$200 or below.
04How can I track my order?
Visit the JustShip tracking page (justship.sg/tracking) to check your delivery status.
05Can I return or exchange an item if I change my mind?
Goods sold are not refundable or exchangeable due to a change of mind.
06What should I do if a product arrives defective?
Please email [email protected] for assistance with product defects.
07Who can I contact for help with my order?
Message the Alterna Health team on WhatsApp at +65 8227 7465.